SMS Policy

Program Description

FrontCall is an AI-powered phone ordering service for restaurants. When you call a participating restaurant, our AI assistant takes your order and can send you text messages with order updates.

How You Opt In

During your phone call, after your order is placed, the AI assistant reads the following consent disclosure:

"Before we send you text messages about your order, we need your consent. You may receive SMS messages from FrontCall regarding your order. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Our Privacy Policy is at frontcall.ai/privacy. Do you agree to receive these messages?"

You opt in by verbally responding "yes." SMS messages are only sent after you give consent. If you do not consent, no messages are sent.

What Messages You'll Receive

After opting in, you may receive 1–3 text messages per order, including:

• Order confirmation
• Order status updates (confirmed, modified, rejected, ready for pickup)

No marketing or promotional messages are ever sent.

Sample Message

Message Frequency

Message frequency varies by order. Typically, customers will receive 1–3 messages per order.

Opt-Out Instructions

Reply STOP to any message to opt out. You will receive a confirmation and no further messages will be sent. You may reply START at any time to re-subscribe.

Help Instructions

Reply HELP to any message, or email hello@frontcall.ai for support.

Message and Data Rates

Message and data rates may apply. Contact your mobile carrier for details.

Privacy Policy

FrontCall respects your privacy. Phone numbers are used only for order-related communication and are never sold or shared for marketing purposes.

View our full Privacy Policy.

Terms of Service

View our Terms of Service.

Consent Records

Each opt-in is logged with the customer's phone number and a timestamp.

Participating Restaurants

SMS messages are sent on behalf of participating restaurants that use the FrontCall service.